Privacy-first academic support
We use personal and project information only to assess, quote, deliver, support, improve, and document Thesis Helpline™ services. De-identified medical and research data is strongly preferred.
Who we are
Thesis Helpline™ provides structured academic, medical thesis, dissertation, synopsis, statistics, manuscript, poster, presentation, formatting, plagiarism-correction, thesis-to-article, and academic communication support services.
Legal operator: [Insert confirmed legal entity]. Website: thesishelpline.com.
What data we collect
Depending on your interaction, we may collect identity/contact data, order and billing data, payment metadata, academic/project details, datasets/documents, communication records, technical/cookie data, marketing preferences, reviews/testimonials, and career applicant data.
| Category | Examples | Purpose |
|---|---|---|
| Identity/contact | Name, email, phone, WhatsApp, course, specialty | Enquiry, quote, service delivery, support |
| Order/billing | Order number, quote ID, SLA ID, invoice, payment status | Billing, accounts, reconciliation, audit trail |
| Academic/project | Topic, dataset, draft, guide comments, deadline | Project assessment and delivery |
| Technical/marketing | Cookies, analytics, ad lead data, campaign interactions | Website function, analytics, marketing where permitted |
Sensitive and medical project data
For medical, clinical, hospital, survey, and patient-related projects, clients should provide de-identified or coded data wherever possible. Do not upload patient names, hospital IDs, phone numbers, exact addresses, identifiable images, Aadhaar/PAN/passport details, or unnecessary identifiers unless strictly required and separately agreed under appropriate safeguards.
How we use data
We use data to respond to enquiries, assess scope, create quotes and WooCommerce orders, process payments and refunds, deliver services, request clarifications, maintain delivery records, improve services, prevent misuse, and comply with legal, tax, accounting, and dispute-resolution obligations.
Payments, cookies, WhatsApp, and processors
Payments may be processed through Razorpay and, where active, WooPayments/Stripe. Thesis Helpline does not store full card numbers or CVV. Our website may use cookies for WooCommerce checkout, security, analytics, advertising measurement, and user experience. WhatsApp is a third-party platform; avoid sending unnecessary sensitive identifiers through WhatsApp.
Retention, rights, and grievance redressal
We retain information only as long as reasonably necessary for service delivery, legal obligations, accounting, tax, dispute resolution, and legitimate documentation. You may request access, correction, updating, withdrawal of consent, or deletion where legally possible.
Email privacy requests to support@thesishelpline.com. Billing/refund matters should be sent to accounts@thesishelpline.com.