Here you’ll find concise answers to the questions we are asked most often about our services, processes, guarantees, and ethics. If something is still unclear after reading this page, you can always reach out to us directly.
Services, Process & Delivery
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Thesis Helpline™ offers end-to-end academic and research support, including:
- Research methodology and study design consultation.
- Sample-size justification and statistical analysis for thesis and research projects.
- Data interpretation, tables, figures, visual summaries, illustrations, and results.
- Thesis / dissertation / synopsis editing and formatting.
- Manuscript development and journal submission support.
- Presentation, poster, and graphical abstract design.
We work primarily with medical, biomedical, public health, and clinical research disciplines.
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Our services are tailored for:
- MBBS, MD, MS, DNB, DM, MCh, DrNB residents and fellows.
- PhD and MSc candidates in biomedical and allied sciences.
- Clinician-scientists, faculty, and hospital-based researchers.
- Public health, epidemiology, and health-services researchers.
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You can begin your project in any of the following ways:
- Choose a structured product from our e-store (now live and accepting orders).
- Message us directly on WhatsApp for quick assistance and requirement discussion.
- Email your project details to contact@thesishelpline.com.
Once we receive your request, we will:
- Review your requirements and clarify any questions.
- Request additional files or information if needed.
- Share a comprehensive Service Level Agreement (SLA) that outlines:
- Defined scope of work and deliverables
- Estimated timelines and project milestones
- A transparent quotation and secure payment link
You can confirm the project once you are satisfied with the shared SLA.
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Turnaround time depends on the complexity and depth of the work. Short editing tasks may be delivered within a few days, while full-scale statistical analyses and manuscript development typically require 1–2 weeks (often earlier, depending on queue and project load).
Every product on our e-store also clearly displays its expected turnaround time within the product description, ensuring transparency before you place an order.
We always communicate a precise delivery window before starting your project, and express delivery options may be available for urgent or time-sensitive requests.
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Yes. Most services include at least one complimentary revision within the original scope (same dataset, same objectives).
Additional or major-scope revisions (new analyses, different journal, new data, etc.) can be handled as add-ons.
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We accept payments through secure, PCI-compliant payment gateways that support:
- Major debit and credit cards
- UPI and net banking (for clients in India)
- Multiple international currencies
All payments are processed through encrypted channels to ensure security and privacy.
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Your satisfaction is extremely important to us. Every project begins with a clearly defined Scope of Work (SOW) and a Service Level Agreement (SLA) so that expectations, deliverables, and timelines are transparent from the start.
In the unlikely event that we do not deliver what was explicitly promised in the agreed SOW/SLA:
- You are eligible for a 100% Money-Back Guarantee if no part of the promised deliverables was provided.
- If only a portion of the agreed work was completed, a partial refund may be issued based on the percentage of work pending.
- If the issue is related to clarity, formatting, or interpretation within the agreed scope, we will first attempt a complimentary revision to ensure the final output meets expectations.
Our refund decisions are guided strictly by fairness, transparency, and academic ethics. We encourage clients to communicate concerns early so we can resolve them promptly and professionally.
Full details can be found in our Cancellation & Refund Policy, which governs all refund-related decisions.
Working With Thesis Helpline™
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Protecting your work, data, and identity is one of our highest priorities. All documents, datasets, and communication shared with us are treated as strictly confidential and are accessible only to the specific in-house team members assigned to your project. No outsourcing, interns, or external contractors ever handle your files.
We follow tight internal security protocols that include controlled file access, encrypted storage environments, NDA-bound team members, and a clear chain of custody for every document we receive.
All deliverables we create for you—analyses, figures, drafts, edits, and reports—are 100% your intellectual property. We never reuse, redistribute, or disclose your material to anyone without your explicit written permission.
In short: your research stays your research. We safeguard it with the same seriousness and professional responsibility that we apply to our own academic work.
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Yes. Every document we develop or refine—whether it is a thesis chapter, manuscript section, synopsis, or academic report—is created with an original, referenced, and academically sound approach. We follow strict internal writing and documentation protocols designed to ensure that your work reflects both scientific accuracy and academic integrity.
To safeguard originality, we use internationally recognized, premium plagiarism-detection platforms that are widely accepted by global universities and journals. These include tools that check against:
- Global academic repositories and journal databases
- Published literature indexed in PubMed, Scopus, Web of Science, and CrossRef
- Web-based content repositories and institutional databases
- Paraphrasing, similarity, and AI-generated text patterns
Many of our structured e-store packages (where applicable) also include a complimentary plagiarism-check report generated through paid academic tools, ensuring complete transparency before submission to your institution or journal.
Please note that institutions sometimes use different plagiarism-checking tools or maintain custom similarity thresholds. For this reason, we recommend running the mandatory institutional check as well, to ensure full compliance with local policies.
In summary: we guarantee originality, proper referencing, and internationally compliant plagiarism verification, supported by professional standards and the same ethical principles we apply to our own scientific publications.
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We do not provide ghostwriting, nor do we produce academic work that misrepresents authorship. Instead, Thesis Helpline™ offers a level of professional guidance that matches—and often exceeds—the quality standards expected by universities and high-impact journals.
Our team comprises experienced clinician-scientists, PhD researchers, medical editors, and biostatisticians with:
- Dozens of PubMed-indexed publications
- Experience in journals with impact factors ranging from 3 to 25+
- Formal training in research methodology, advanced statistics, and scientific communication
- Years to decades of hands-on experience in academic and clinical research
What we provide is a collaborative, ethics-aligned partnership where we help you:
- Shape and structure your research ideas effectively
- Strengthen your methodology, analysis plan, and interpretation
- Improve clarity, flow, formatting, and scientific rigor
- Transform your draft into a submission-ready manuscript or thesis
- Understand reviewer expectations and respond professionally
You remain the author of your work—we help elevate it to a level that reflects your academic effort, while ensuring that the document adheres to international standards of writing, analysis, and integrity.
We also offer multiple rounds of revision within the agreed scope, so that your final output is polished, cohesive, and confidently ready for institutional submission or journal review.
In short: Thesis Helpline™ does not replace your work—we enhance it with the expertise of highly published professionals so that your thesis or manuscript stands strong on academic merit and withstands scrutiny at every level.
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Yes. Thesis Helpline™ provides comprehensive publication assistance to help you prepare a scientifically robust, professionally formatted, and submission-ready manuscript. Our team consists of experienced clinician-scientists, PhD researchers, and medical editors who have published extensively in high-impact, peer-reviewed journals.
Our support includes:
- Journal selection guidance based on scope, indexing, and acceptance likelihood
- Scientific polishing to enhance clarity, logic, and academic rigor
- Formatting according to specific journal requirements (structure, references, tables, figures)
- Cover letter drafting tailored to editorial expectations
- Submission package preparation for a seamless and compliant upload
- Support with reviewer responses including clarifications, restructuring, and revision strategy
While no service can ethically guarantee acceptance, our goal is to elevate your manuscript to a level that aligns with international publication standards—improving scientific clarity, coherence, and compliance with reporting guidelines such as CONSORT, STROBE, PRISMA, CARE, and others.
With multiple rounds of refinement within scope, we work closely with you until your manuscript is polished, consistent, and ready for submission to the journal of your choice.
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We understand that academic timelines can be unpredictable and sometimes extremely tight. Whether you’re facing an unexpected deadline, journal revision, or urgent clarification, our team is here to support you as quickly and professionally as possible.
You can reach us through the following channels:
- Email (Recommended): Send your query to contact@thesishelpline.com. Emails are monitored throughout the day, and most clients receive a response within a short timeframe.
- Client Portal (after order confirmation): Once your order is confirmed, you will receive access to your secure Thesis Helpline™ Client Portal—a dedicated workspace where you can upload files, track progress, communicate with our team, view updates, and manage all project-related documents in one place.
- Website Contact Form: A streamlined Contact Form will soon be available for initial inquiries and structured submission of project details before placing an order.
- WhatsApp (For time-sensitive needs): Our WhatsApp support—details listed on the Contact page—allows you to quickly reach out for urgent clarifications, follow-ups, or status checks.
While we cannot promise instant replies at every hour, we make every reasonable effort to prioritise urgent and time-bound academic requests, especially when you inform us of your deadline in advance. Your project’s momentum—and peace of mind—are important to us.
No matter the channel you choose, you will always be communicating with a real member of our experienced in-house team, ensuring accurate, reliable, and professional guidance every time.
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Thesis and journal decisions are ultimately made by examiners, supervisors, committees, and editorial boards, each with their own policies and evaluation criteria. Therefore, no ethical academic service can guarantee a specific outcome such as thesis approval, grades, or journal acceptance.
What we can guarantee, however, is that you receive world-class academic support from a team of highly experienced clinician-scientists, PhD scholars, biostatisticians, and medical editors—many of whom have authored dozens of PubMed-indexed publications and contributed to high-impact-factor journals across medicine and biomedical sciences.
With this expertise, we help ensure your work is:
- Methodologically sound and aligned with best research practices
- Scientifically rigorous with clear interpretation and justification
- Statistically accurate, transparent, and publication-ready
- Well-written and well-structured for academic readability
- Formatted correctly to meet institutional or journal guidelines
- Refined through multiple revisions within the agreed scope of work
Our clients consistently report smoother thesis evaluations, stronger examiner feedback, and more favorable journal reviews because their work is presented at a level that meets international academic standards.
In essence, while external outcomes cannot be promised by any ethical service, we do promise to give you the strongest possible foundation for success through expert guidance, meticulous preparation, and high-quality academic support.