THESIS HELPLINE^™

1. Our Commitment

At Thesis Helpline™, we are committed to protecting your personal and professional data. Every manuscript, dataset, message, and transaction is handled with confidentiality, integrity, and transparency in compliance with global privacy and research-ethics standards.

2. Scope

This policy applies to all users interacting with Thesis Helpline through our website (thesishelpline.com), client portal (SuiteDash), WhatsApp Business, email, or payment gateways (WooCommerce, Stripe, Razorpay, PayPal). It covers data collection, processing, storage, and sharing practices globally.

3. Information We Collect

• Identity & Contact: Name, email address, country, WhatsApp number.
• Billing & Transactions: Billing address, currency, tax ID, and payment confirmations.
• Project Files: Manuscripts, datasets, IRB forms, and other documents uploaded voluntarily.
• Technical Data: IP address, browser type, device information, and analytics (via Google Site Kit).
• Communications: WhatsApp messages, emails, client portal messages, and call logs (where applicable).

4. Purpose of Processing

• To provide requested academic and research services.
• To manage secure client accounts and communication channels.
• To process orders and enable payments in multiple currencies.
• To enhance user experience, localization, and performance.
• To comply with tax, legal, and ethical obligations.

5. Legal Basis (GDPR / DPDP Act 2023)

Depending on jurisdiction, your data is processed based on:

• Contractual necessity (for service delivery).
• Legitimate interest (for analytics, fraud prevention, and portal operations).
• Legal obligation (for compliance and invoicing).
• Consent (for marketing communications, if opted-in).

6. Cookies & Analytics

We use cookies to ensure functionality, remember preferences, and analyze performance. You can manage cookie preferences in your browser or disable non-essential cookies via our consent banner.

7. Third-Party Processors

• Payments: WooPayments (Stripe), Razorpay, PayPal
• Hosting: WordPress / Hostinger
• Client Portal: SuiteDash (for encrypted client-project communication)
• Analytics: Google Analytics (via Site Kit)
• Messaging: WhatsApp Business Platform

8. International Data Transfers

Data may be transferred securely across borders using encrypted channels and Standard Contractual Clauses (SCCs) or equivalent safeguards recognized under GDPR and DPDP frameworks.

9. Data Retention

After expiry, data is securely deleted or anonymized unless longer retention is required by law.

10. Data Security

• TLS/SSL encryption for all data in transit.
• Encrypted file storage and access control on SuiteDash and hosting servers.
• Two-factor authentication (2FA) for admin access.
• Routine server updates, malware scans, and security audits.

11. Your Rights

You may exercise the following rights by emailing privacy@thesishelpline.com:

• Access and obtain a copy of your personal data.
• Request correction or deletion of inaccurate or outdated data.
• Withdraw consent for non-essential data use.
• Request restriction or portability of your data, as applicable.

12. Children’s Privacy

Our services are intended for postgraduate and professional users. We do not knowingly collect information from minors. If you believe a child has provided data, contact us for immediate deletion.

13. Updates to this Policy

We may update this Policy to reflect regulatory or operational changes. The most recent version will always be available on this page with the effective date.

14. Contact