THESIS HELPLINE^™

1. Overview

This Refund & Cancellation Policy outlines how Thesis Helpline™ manages cancellations, refunds, and service adjustments. We value fairness, transparency, and professionalism in resolving all payment-related concerns.

By engaging our services, you acknowledge that you have read and understood this policy, which operates in conjunction with our Client Service Agreement and Privacy & Data Protection Policy.

2. Eligibility for Refunds

Refunds are considered only under the following conditions:

• The client cancels the order before the assigned team begins work.
• The service delivered is substantially inconsistent with the agreed scope or deliverables.
• Technical errors (such as duplicate payments) verified by our payment gateway partners.

3. Refund Timelines

4. Cancellations

• Clients may request a cancellation by writing to support@thesishelpline.com before work initiation.
• Cancellations requested after team allocation or resource engagement may incur administrative fees.
• We reserve the right to cancel services due to force majeure events, non-payment, or violation of ethical standards.

5. Non-Refundable Circumstances

• Completed or delivered services where the client has provided feedback or approval.
• Delays caused by client-side inaction, missing data, or late submissions.
• Subjective dissatisfaction unrelated to service quality or agreed deliverables.
• Third-party costs (software licenses, publication fees, courier charges, etc.) already incurred.

6. Refund Method

Approved refunds are processed to the original mode of payment (Stripe, Razorpay, PayPal, or other gateways). Clients will be notified via email upon initiation of the refund transaction.

7. Dispute Resolution

In the unlikely event of a dispute, clients are encouraged to contact support@thesishelpline.com for an internal review. If unresolved, disputes will be handled under the jurisdiction specified in our Client Service Agreement.

8. Updates to This Policy

We may revise this policy from time to time to ensure compliance with updated legal and operational requirements. The latest version will always be published on this page, with the effective date stated above.

9. Contact Information